1. Application

These Terms and Conditions apply to the goods and services sold by the company with the name “INALA O.E.”, the business name “My Massage Inner Massage Treatment” located at 109 Eleftheriou Venizelou, in the Prefecture of Smyrna, Attica, with Tax Identification Number: 800686959 of the Tax Office A of Athens with G.E.MI no.: 136404003000 from this online store (hereinafter “My Massage”).

2. Online Booking Services

Customers can book an appointment via the website, the reservation is confirmed electronically, while **payment is only made on site** at the store.

In case of delay or force majeure, the business reserves the right to inform the customer and adjust – if necessary – the appointment.

3. Purchase Gift Cards

* Digital gift cards are available for massage services with a specific value and a validity of one year.

* The purchase is made electronically through a secure payment link of the National Bank.

* Sent via e-mail

* If purchased electronically, redemption can be made at all my massage stores in and outside Attica

* If purchased from a physical store, redemption is made exclusively at the store where it was issued

* The redemption of the gift card concerns exclusively my massage services and products and cannot be refunded

* It is not refundable or exchangeable for cash.

4. Online Store (e-shop)

* All prices include VAT.

* Delivery takes place within 3–5 business days after order confirmation

5. Shipping Policy

Orders are shipped either via a partner courier company or by free pick-up from the store. The cost of shipping by courier is as follows: from €3.75 for deliveries within Attica, €7 for the rest of Greece.

6. Returns Policy

Right of Withdrawal

The consumer has the right to withdraw from the purchase within 14 days of receipt, in accordance with Law 2251/1994.

Return Conditions:

The product must not have been used or altered.

It must be returned in its original packaging, accompanied by the receipt or invoice.

Return costs are borne by the customer, unless the product is defective or different from the order.

To request a return, please contact us first at email: info@my-massage.gr or by phone at 2114110088

7. Payment Methods

Appointment Booking: Payment exclusively in store (cash or POS).

Product purchases from the eshop:

Electronic payment via a secure payment link of the National Bank.

Bank deposit: The deposit must be made within 3 business days of placing the order. Otherwise, the order is canceled. The customer must send the deposit receipt to the contact email.

Gift Cards: Electronic payment via a secure payment link of the National Bank.

Cancellations & Modifications

* Cancellation or change of appointment is allowed up to 24 hours before the reservation time.

* For cancellations within less time or no-shows, a fee may be charged

8. Liability & Restrictions

* The company is not responsible for delays/cancellations beyond its control (e.g. force majeure, technical issues).

* The website is provided “as is”. It does not guarantee that it is error-free or suitable for all types of devices.

9. Personal Data & Privacy Protection

The collection and processing of personal data is carried out in accordance with the **Privacy Policy** of the site. By using the website, you agree to this Policy.

10. Intellectual Property

All content (texts, images, logos, videos, etc.) is protected by copyright. Reproduction without permission is prohibited.

11. Amendments to the Terms

My Massage reserves the right to make changes to the Terms, which are effective from their publication. Use after modification constitutes acceptance of the new terms.

12. Contact

For any questions or clarifications, you can contact us via e-mail at info@my-massage.gr or by phone at 2114110088